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Refunds & Cancellations

Last updated: 7 October 2026

This policy explains how cancellations and refunds work for bookings and subscriptions made through ParkAhead, operated by APPVAULT LTD. It is part of our Terms of Service.

1. Booking cancellations by drivers

  • Free cancellation: You may cancel a paid booking at no charge up to 24 hours before the scheduled start time.
  • Partial refund: Cancellations between 24 hours and 1 hour before the start time may receive a partial refund (typically 50%), depending on the listing's chosen policy.
  • No refund: Cancellations within 1 hour of the start time, or after the start time, are generally not refunded unless the owner agrees or the listing policy states otherwise.
  • Refunds are processed to the original payment method within 5 to 10 business days.

2. Booking cancellations by owners

  • If an owner cancels a confirmed booking, the driver receives a full refund.
  • ParkAhead may charge the owner a cancellation fee to cover processing costs and rebooking inconvenience.
  • Repeated owner cancellations may result in a lower listing rank, temporary suspension, or permanent delisting.

3. No-shows

A driver who does not arrive during the booked window is considered a no-show and is not entitled to a refund. An owner who is unavailable to honour the booking may be subject to penalties and the driver may receive a full refund.

4. Subscription cancellations

  • Monthly subscriptions (Driver Club, Owner Pro) can be cancelled at any time through the billing portal.
  • Cancellation takes effect at the end of the current billing period. You keep access until that date.
  • Subscription fees are generally not refunded for partial months unless required by local consumer law.

5. Disputes and chargebacks

If you believe you are entitled to a refund that was not granted, contact us at support@park-ahead.com with your booking ID and a brief explanation. We aim to respond within 2 business days.

Fraudulent or abusive chargebacks may result in account suspension.

6. Exceptions

Nothing in this policy limits your statutory rights as a consumer under the law of your country of residence.